2014-07-17

    GOC call centre in India

    2014-07-17

    Offshoring Australian High Tech Global Operations Centre (GOC) jobs to India

    Recent proposals to offshore highly skilled GOC technical jobs continue the tactic by Telstra management to remove thousands of telecommunications jobs offshore to exploit third world labour conditions and a lack of worker’s rights. Even the language change to “Industry Partners” rather than “contracted out to overseas companies” is a subtle way of avoiding the real intent of these proposals

    Exploitation?

    This exploitative behaviour is becoming very common amongst big business in Australia (and the rest of the capitalist world). Urged on by massive salaries for managers based on “cost saving KPI’s” (read – reduce labour costs), the classic, counterproductive and blinkered management mantra is being implemented without any thought or concern for Australia’s future as a high tech, smart thinking part of the world. Quite frankly, Telstra management are “dumbing down” both Telstra, its customers (including the “Big End of Town” corporates), and the country they claim to support. Who in their right mind, would hand over responsibility for fixing major Australian customer’s network problems to an offshore company that has no local knowledge about the vitally important telecommunications network? Put simply, it won't work, and just like a number of previous offshoring attempts, will result in staff being brought back on  short term, temporary work contracts to get Telstra “out of the mess ” they undoubtedly will create.

    Global problem?

    When trying to push back against this global problem, a number of “first world” countries have begun to take action (albeit limited) against this offshoring cult. Even in the home of capitalism itself (USA), the offshoring cancer has been hitting home with politicians. The US has only just started the political debate about penalizing companies (or encouraging those that don’t) that offshore jobs via taxation arrangements – and a number of companies are responding. Our focus needs to be on stopping the exploitation of cheap, unregulated labour in third world countries. In that sense, it is no different from the campaigns surrounding the exploited textile workers in most parts of Asia.